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Your privacy is our priority - Gold Americas is committed to putting its customers first. Our team is here to address all possible concerns and eliminate your fear of privacy breaches. Contact us via email or phone any time
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Login to your account and feel free to change your personal information. Note that this information is saved only for personal identification and usage (for when you purchase an item or make a payment). We assure you that maintaining confidentiality and protecting customer’s privacy is Gold Americas’ top priority.

Advertisement Content

Gold Americas website only allows authorized and registered sites to post advertisements. Spam advertisements are blocked from the website to provide a better user experience. If you still find spam advertisements on the site, please refer to the settings of your browser and antivirus software.

Cookies and Location Detection

Our site uses cookies to find and save your information (after advanced approval) and to prevent any kind of spyware or malware from accessing the site. The information detected by cookies includes your location, and your clicks and likes on our social media pages and accounts. The sole purpose of this is the identification and maintenance of Gold Americas’ personal record.

Keeping Your Personal Information Confidential

When a login attempt is made on your account, Gold Americas automatically generates and sends you a notification via email or text message. Our site also uses security questions, captcha, and pin codes to maintain confidentiality and safeguard your personal information by asking for identification and proof of identity.

Steps to return or exchange your item:

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Login to our online return portal using your email address and order ID
2. Choose the products you wish to return or exchange from your order
3. Print your prepaid shipping label that you will receive by email
4. Send all items back to us using the label provided

Additional Information:

• You will get the refund or exchange an item in 2 to 5 days at maximum
• No shipping fee will be imposed as all returns are Free
• No return restocking fees the customer will need to pay
• Damaged returns sent to us will not be acceptable

Contact with our customer care / support team if you have more questions

Ship your package to the address given below

Company: Gold Americas
Address: 419 Cross Creek Mall, K-6 
State: NC
City: Fayetteville
Postal Code: 28303
Phone Number: 1-800-696-3004

Please keep the tracking number for your records after your item has been shipped, and also send us the shipping date, approximate delivery time, and tracking number.

Before the order is approved, all orders placed on our website will pass through both the bank verification process and the goldamericas.com risk assessment team. Until the order is approved and the invoice is raised, your credit card will be charged and if there is any ambiguity we might ask for further information about your identification such as Identification ID, driving license or any utility bills. With the verification process your order will be dispatched immediately, otherwise your amount will be refunded to you within 24 to 48 hours and you will be notified over the phone or by email.

All deliveries on goldamericas.com are mailed and insured on the basis of the delivery location through United States Postal Service (USPS), DHL and FedEx.

As of now, we do not ship to post office boxes; Goldamericas.com does not recognize orders with varying shipping and billing addresses for the safety of our clients. Please contact our email address info@GoldAmericas.com to process your order if there are special circumstances.

As per our company's terms and conditions, customers are not allowed to change the shipping address once the package is shipped.

For certain packages, an adult signature is required, the shipping address can under no circumstances be changed once the package has been shipped out. Even if we call them, USPS and DHL will not be able to change the address, the package can only be returned to us, or you can go to the USPS or DHL station to show them your ID and pick up the package.

Please note that orders may take extra time for selecting payment methods to process (1 to 2 days). Goldamericas.com will send a monitoring email to the client instantly after the courier has picked up the package.

Customers are recommended to inspect their packages before signing for the package for any tampering or harm upon receipt of shipment.